5 Easy Steps to Enhancing Your Security Guard Service
When property managers hire security guard companies they have an image in your mind of exactly what their contract security force will look like, but too often what they get is not what they pictured. What we have discovered is that most security guard businesses are capable of supplying the support that property managers want, but too often do not due to a lack of ongoing excellent control processes.
Security guard businesses are unlike any seller a home supervisor usually hires. If you hire a painter, then you are able to see whether or not they are doing their jobs by taking a look at the walls. But when you hire a security guard company, how often can you determine whether the guard organization is performing their job which includes running background checks and drug screenings, providing great training for your own guards, and effectively tracking and supervising your defenses. In the majority of instances they likely are, but it’s important to implement a system of verification and quality control to ensure that problems associated with the lack of doing these jobs don’t begin to happen.
In this article we will discuss five (5) easy actions to enhancing your safety guard service and achieving everything you imagine as your ideal retail security Dagenham.
Screen Your Guards Qualifications
In most nations, guards are mandated to have a predetermined amount of training before they could begin working as security guards. If your state is among these states, ensure your security guard organization is compliant.
If you are in a country where there are no state requirements for shield certificate, then investigate the sort of training that’s being provided by your security company and ask yourself does it look adequate.
It is also the security guard company performing history and drug screenings on all your guards until they send them to your own property? If they’re, they ought to be supplying you with verifications. Otherwise, why?
Another superb way to screen whether the guard is a fantastic match for your house is to conduct a short”interview” to get a feel for the guard and to describe your expectations. This first dialogue can tell you a lot on what to expect from that shield and it provides you a chance to ask a different shield if you feel it is essential.
Assess Guard Training
Although most security guard businesses have an extremely comprehensive orientation that introduces every shield to the company itself, in several circumstances the shield’s orientation to his assigned land is not quite as complete. We call the orientation for the assigned land”Site Specific Training”. Find out what your site specific training looks like:
• Does it happen at your premises?
• Who does the training?
• Just how long is each new officer trained?
• Just how long can the security company double lender? (Double banks is the procedure for experiencing a veteran guard working in the same time as the new guard.)
Determine the response to each of the questions and be sure they match what you believe is adequate. You should even consider sitting in on your safety guard business’s orientation and also your site specific training to acquire an understanding of what goes on preparing a shield to work in your premises.
Review Your Guard’s Supervision
Guard supervision is among the main factors of good security guard support. When security businesses deliver poor oversight, there is not enough emphasis put on preventing errors, problems, and complaints. Deficiency of oversight also removes the opportunity for the guard to understand and better understand their duties. When the guards aren’t being supervised, they begin to feel their work is not important and they begin to see themselves as less of a region of the security team. When guards don’t feel as part of your team it generally contributes to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Depending on the structure of your contract, on-site supervisors may not be included. If your contract does not demand on-site supervision, how can your security guard company remotely oversee its defenses? Outside the Standard security company field supervisor spot checks, the two methods of distant oversight that prove most successful are: Officer Tour Tracking Systems
If your guards are required to make rounds of your premises, then a system for tracking them while on duty is indispensable. Officer Tour Tracking Systems offer a distant way of tracking the guards while they’re in your premises. These tracking systems allow the security guard company to track the time and log the action of the guards while they’re making rounds to several areas in your premises. Most Officer Tour Tracking Systems can generate reports that empower the safety guard company to quickly acquire an understanding of whether the guard is making rounds. The property manager should also be given with an abridged version of these reports.
Along with Officer Tour Tracking systems, we’ve discovered that having a system for guards to check in regularly with the safety guard company provides a way of making sure each guard is secure and alert. By having guards check-in regularly with the safety guard company, at least every 30 minutes, guards believe their security is important and being awake and attentive is also an important part of their job.
Expand Your Favorite
After hours inspections of your defenses are always great ways of finding out just what is happening with your safety as you aren’t there. During these inspections, be sure to ask your safety guards questions regarding their duties and responsibilities to ensure they understand their jobs. In reality, we suggest getting your safety guards audited regularly, formally (i.e. post inspection) and informally (i.e. secret shopped) with a licensed security adviser as part of your ongoing security program. Bear in mind, when choosing a security adviser be confident the adviser is not actually a security guard company. If that’s the case, your audit is guaranteed to develop problems with your existing security guard company.